Frequently asked questions

Team size is 3 - 8 players for our 'real-world' missions and a suggested team size of 6 players for our Online Virtual X-Caper mission though more players can be added by arrangement (up to 10 can play in a single mission). On request, we can host multiple teams simultaneously on our real-world missions. This means that we can cater for group sizes of 95+ people simultaneuosly. If you have a large group, please don't hesitate to get in touch with your requirements. We can, however only run one Virtual X-Caper mission at a time and can arrange for sequential missions for larger groups.

Each real-world mission slot lasts around two hours including initial briefing, completing the mission (around an hour) and the de-brief. Our Virtual X-Caper online mission runs to about 1 hour 30 including brief and debrief.

As every good spy knows, sometimes to save London you have to venture out into the drizzle. However we have recruited over 6,000 agents, and we've never had to reschedule a game due to weather. Murder Mr. E missions are conducted entirely indoors and are therefore fine in all weather, and we have backup options for our outdoor missions.

The youngest we can have on a mission would be 5 years old, and detectives aged under 18 must be accompanied by an adult, who must sign a waiver on their behalf. There is no upper age limit. The youngsters tend to be great at finding things, whereas the grown ups are more suited to solving the clues in the mission, so it's great to have a mix of players in the team.

Go ahead. You’ll be sorry.

First of all, that’s not even a question. Secondly, it’s definitely wise to wear comfortable shoes for when you're dashing between clues. Remember to check the weather forecast and dress appropriately.

In Major X Ploe-Shun, the action takes place in a park approximately the size of a football field, so there isn't too much hiking around. In the Rainbow Syndicate teams walk around 1.5 Km to track down the criminals. Sensible shoes are recomended for both games.

Just what's between your ears. That's it! You don't need lockpicks, smartphones or blowtorches to attempt the mission, everything is provided. But can the organiser please have a phone (with the number they entered when booking the mission) so that we can contact you if needs be.

No, we have had teams from around the world complete the challenge, including agents who had only been in the country for a few hours.

All participants in Agent November missions are required to sign a waiver, participants under 18 must have the waiver signed by a parent or guardian. While there is nothing dangerous about Agent November, due to the uncontrollable elements of the city around us, all participants must sign. They will be available at the beginning of the mission, and the text can be viewed here: https://static.wixstatic.com/media/undefined

Agent November is committed to being as accessible as possible, and we have several provisions for anyone with a disability who would like to join the agency. Definitely the best idea to make sure your day goes smoothly is to contact us as far in advance of your mission as possible.

We have a special, full day package of entertainment and training for larger groups, which is perfect for team building activities and big celebrations. The best thing is, we can tailor the day to suit your needs, so please get in touch and let us know what special event you're planning.

Yes. We are currently offering the following discounts: ​ Hero Discount: 10% discount for anyone booking who brings their valid NUS card, NHS ID or Military ID on the day. Please quote HERO when booking online. Terms and Conditions apply, cannot be used in conjunction with other offers or discounts. Proof that the person booking meets the relevant conditions is required. Only applies to standard Major X Ploe-Shun, Robyn Yew or Murder Mr. E missions. Food and drink not included or affected by the above discounts. Agent November reserves the right to withdraw or edit discounts offered.

...I think you've missed the point.

As Agent November is a live experience, we are not able to offer any refunds or rescheduling of missions. The exception to this rule is in the event of severe weather, in which case missions may be rescheduled at the discretion of the company - though we have never had to do this in over 3 years of operating as we have extensive backup plans to make your day run smoothly.

I'm afraid that is highly classified information.

No problem. Just email info@agentnovember.co.uk and we’ll try to figure out what it was you wanted to ask.

We offer all our missions in English as standard, but can also offer missions in French, if arranged in advance (with the exception of Virtual X-Caper which is currently only offered in English). Please email us on info@agentnovember.co.uk to set up your French-speaking adventure! Nos missions sont en anglais mais nous proposons aussi des missions en français (a l'exception de Virtual X-Caper). Contactez-nous à info@agentnovember.co.uk pour mettre en place votre aventure en français

Our real-world missions are currently partly suspended, with Robyn Yew currently available with Major X Ploe-Shun coming back soon as the easing of Lockdown is underway. We have created safer working practices for our new reality. Our real world missions are all outdoors-only for now as current science shows out-door gatherings are safer. We will be operating in accordance with social distancing guidelines and taking care to clean our kits with disinfectant between missions. Single use PPE plastic gloves will be provided to players and handgel will be available, We remind all players that to travel on London Transport you must wear a face mask/face covering. If you have any questions please email us at info@agentnovember.co.uk We will be constantly updating our practices to ensure we follow the Government Advice and the science.